Summary
Technical Program Manager with 20+ years of experience delivering complex, cross-platform initiatives requiring systems integration, multi-technology coordination, and vendor management across enterprise environments. Proven expertise in analyzing complex technology issues, evaluating technical and economic feasibility of solutions, and driving successful program delivery while managing budgets, timelines, and stakeholder relationships.
Known for establishing program governance frameworks, implementing effective change control processes, and serving as a trusted escalation resource. Skilled in working independently within technical areas, negotiating deliverables with customers, and applying in-depth knowledge of multiple technologies and platforms. Experienced leader who combines strategic architectural thinking with hands-on execution to deliver measurable results.
Core Competencies
Program & Project Management
- Program/Project Management Methodologies & Tools
- Budget Oversight & Management (ROM, Forecasting, Expense Tracking)
- Requirements, Scope Definition & Change Control Management
- Risk and Issue Management
- Vendor Proposal Analysis & Coordination
- Milestones, Deliverable Tracking & Status updates
Service and Solution Delivery
- Multi-Functional & Global Team Leadership (60+ member teams, 100+ stakeholders)
- Stakeholder Management & Executive engagement
- Customer Needs Definition & Documentation
- Clear, Concise Status Communication to Diverse Audiences
- Risk mitigation & Escalation Procedures
- Change Control & Process Governance
IT Transformation
- Systems Integration & Cross-Platform Architecture
- Cloud Infrastructure (AWS, Kubernetes, N-Tier) & AI Enablement
- CI/CD Enablement & Enterprise Integration
- SaaS, PaaS, IaaS Platforms
- ServiceNow & ITSM Expertise
- Configuration and Service Level Management (ITIL v3)
Case Studies & Testimonials
Professional Experience
Lead high-impact technical programs and customer engagements requiring systems integration, multi-stream initiative management, and cross-platform technology coordination for FICO's top-tier clients. Manage portfolios exceeding $50M across fraud, collections, and origination, overseeing transformation from legacy infrastructure to hybrid cloud ecosystems (AWS).
Program & Systems Integration
- Lead multiple enterprise programs requiring systems integration across fraud detection, collections platforms, and origination systems; architect technical solutions integrating diverse platforms and ensuring strategic alignment with business objectives
- Partner with senior Product, Engineering, and Operations leaders to translate strategic product roadmaps into clear, actionable delivery plans with tight alignment and visibility
- Lead enterprise platform programs that advance critical product and business priorities; connect risks, dependencies, and opportunities across Product, Engineering, Design, and Operations
- Translate customer and market insights into strategic recommendations presented to C-level leadership, drive alignment on priorities, sequencing, and tradeoffs
- Architected comprehensive operating frameworks including decision governance, escalation protocols, and visibility mechanisms that increased program clarity
- Rebuilt program credibility across multiple initiatives through transparent communication and structured risk management, delivering 70%+ portfolio growth
- Analyze cross-technology and cross-platform issues, evaluating technical and economic feasibility of proposed solutions and recommending optimal integration approaches
- Spearheaded critical incident response models, escalation protocols, and change management frameworks for global clients; serve as primary escalation point for complex technical issues requiring executive decision-making
- Architected and managed comprehensive Root Cause Analysis (RCA) framework, systematically documenting technical issues and solutions across multiple platforms to reduce recurrence and enhance operational transparency and elevated stakeholder confidence
Operations and Controls
- Established structured planning cycles, dependency mapping, and performance tracking mechanisms that improved cross-team alignment and execution velocity
- Created dashboards and reporting frameworks that surface risks and critical dependencies early, enabling proactive mitigation and informed strategic decisions
- Built incident response models and escalation protocols for global operations; served as trusted escalation point during high-pressure situations
- Designed accountability mechanisms that clarify ownership without creating silos, enabling teams to work at speed while maintaining quality standards
Strategic Communication & Leadership
- Regular engagement with C-level executives, translating technical and operational insights into business impact; ensured alignment on strategic direction
- Developed transparent communication strategies that proactively address risks, reduce ambiguity, and maintain stakeholder confidence during complex transformations
- Influenced ways of working across teams, mentored program managers on best practices in complexity management, risk communication, and stakeholder alignment
- Partnered with Communications to support org-wide updates on strategic product and technology deliverables
Led $20M+ client portfolio, overseeing end-to-end delivery of enterprise data solutions by coordinating internal engineering and analytics teams with external stakeholders. Built scalable program structures driving operational excellence and rapid business growth.
Operating Model & Governance Development
- Managed all aspects of client engagement and program delivery, including Statements of Work (SoW), SLA compliance, revenue recognition, and customer satisfaction; served as primary program lead responsible for coordinating multiple technical platforms and teams
- Launched formal Project Management Office (PMO), establishing delivery standards, portfolio strategy, resource planning templates, and performance dashboards to improve visibility and execution consistency across programs
- Successfully scaled delivery operations from one client to three strategic accounts within six months by standardizing program methodology and implementing cross-functional collaboration models
Cross-Functional Collaboration & Alignment
- Translated complex business and customer requirements into actionable product specifications; partnered with Engineering and Product teams to ensure strategic alignment
- Managed product roadmap sequencing and dependency mapping; aligned multiple teams around shared goals and delivery timelines
- Designed cross-functional decision frameworks and governance models that improved visibility, reduced delays, and enabled faster go-to-market cycles
- Provided strategic advisory to senior leadership, translating data and technical challenges into clear recommendations
Program Delivery & Execution
- Managed all aspects of product delivery including SOW definition, SLA compliance, revenue recognition, and customer satisfaction
- Successfully delivered strategic platform initiatives within budget and timeline; secured multiple client renewals
- Optimized vendor and third-party integrations, achieving 10%+ cost savings through improved alignment with performance standards
Led $10M+ product and implementation portfolio delivering 147 concurrent programs across 90+ healthcare organizations. Rebuilt program management function, redefining delivery models to improve quality and scalability across large, complex initiatives.
- Established product delivery governance, planning cycles, and risk frameworks; reduced program delays and improved cross-functional transparency
- Introduced data-driven KPI frameworks and performance dashboards; enabled early risk identification and informed decision-making
- Reduced go-live timelines by 50% (12 to 6 months) through streamlined delivery cycles, modern tooling, and optimized cross-functional workflows
- Led strategic implementations for leading healthcare organizations; secured multiple contract renewals and customer referrals
- Connected clinical, operational, and financial requirements with product development roadmap, ensuring market relevance and customer impact
Directed high-visibility, multi-stream programs across business operations, supply chain, and infrastructure modernization. Managed complex portfolios with multiple interdependent workstreams across global regions
Strategic Program Portfolio Management
- Global Operations Consolidation: Led $900K inventory consolidation program (10,000+ hours) on-time and within budget, delivering $4M annual operational savings
- Vendor Integration & Transformation: Successfully integrated major vendor partner into global operations ($1.2M, 15,000+ hours); managed cross-regional dependencies and delivered seamlessly across planning and execution
- Infrastructure Modernization: Transitioned data center operations to strategic partner, decommissioning 200+ servers without service disruption
- Platform Migration: Migrated 30+ high-availability applications (300+ servers) to modernized infrastructure, delivering $1M annual savings
Operating Excellence & Execution Leadership
- Managed Americas operations and logistics portfolio; owned budgeting, scope management, delivery planning, and team scaling across complex, distributed programs
- Established structured planning cycles and dependency frameworks connecting business, engineering, and support teams; enabled clear communication and predictable execution
- Built and scaled IT delivery teams in India from the ground up, maintaining quality standards and establishing best practices and governance models
Cross-Functional Alignment & Risk Management
- Managed multiple parallel, interdependent programs with strong communication and escalation protocols connecting business stakeholders, engineering teams, and operations
- Proactively identified risks and dependencies; developed mitigation plans with accountable owners
Zimmer Biomet (Healthcare Manufacturing) | Sr. Program Manager
- Standardized PMO processes and program governance frameworks; conducted capacity planning and benchmarking studies supporting strategic initiatives
Albertsons (Retail, Logistics, Finance) | Sr. Manager IT Operations
- Led IT operations transformation; implemented ITIL v3 framework establishing structured practices for incident, change, and problem management. Reduced process steps by 50% while achieving >98% approval success rate
GE Capital (Credit Card) | Sr. IT Consultant
- Managed 24/7 production support for mission-critical financial systems; elevated customer satisfaction from 3/5 to 5/5 rating through structured quality initiatives and transparent communication
Education & Certifications
Community Impact & Leadership
I strongly believe in humanity and in giving back to the community whenever possible. Titles and roles fade over time, but the impact of meaningful actions endures.
One of the contributions I am most proud of - founding VaccinateAustin.org during the COVID-19 pandemic to help elderly and vulnerable populations access vaccines in early March 2021—when systems were fragmented and access was deeply inequitable.
What began as a grassroots effort rapidly scaled into a full operational program supporting an entire hospital system contracted to administer vaccines across the Austin area. At a time when governments, hospitals, and private companies were struggling to coordinate and reach the right people quickly, I designed and implemented an end-to-end vaccination workflow, including:
- Simple patient registration
- Eligibility tracking and prioritization
- Appointment scheduling and automated reminders
- Two-dose planning and follow-up
- Messaging, case management, and case closure
The guiding principle was simplicity - making the process effortless for elderly individuals who were overwhelmed by multiple portals and complex web navigation.
To achieve this, we partnered with Spruce, a healthcare chat platform, enabling patients to simply send a text message to begin the process. From there, our volunteer team handled everything behind the scenes. We used JotForm, Excel sheet and various BI tools used by hospital system.
Impact:
- 50,000+ people successfully vaccinated
- 60+ volunteers recruited, trained, and coordinated
- Operations ran 8–10 hours nightly in addition to my full-time job for 90 days
- Hospital, volunteer, and technology systems integrated under extreme time pressure
This effort remains the most meaningful achievement of my life, not because of scale alone, but because it delivered help when it was urgently needed, to people who needed it most.
Media coverage: Austin neighbors help hundreds get vaccinated against COVID-19
Another area that is close to my heart is education—specifically making high-quality learning and information accessible to children at the lowest possible cost.
I was one of the founding members of CoderDojo in the Austin area, helping establish CoderDojo Round Rock as a free, volunteer-led learning community for young students.
CoderDojo Round Rock was a nonprofit, community-driven club where children ages 7–17 learn programming, web, game, and app development in an informal, collaborative, and supportive environment.
Our mission is to increase computer science literacy and spark long-term interest in STEM among youth in the Round Rock–Austin area by removing financial and access barriers to learning.
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CoderDojo Round Rock - Mentor list
Awards & Recognition
Various recognition and service awards for academic and professional achievements.
- RCA Problem Management - reduction of 1.287 incidents per week
- Quality Initiative and dedication to making life easier
- Dell - Complex DR exercise involving 300+ mission critical applications
- Gold Award for smooth project execution, simplifying processes
- Team award for best performance, lowest incidents
- Award of Excellence for dramatic improvement on application quality
- Resolving all issues at Brazil Laptop Manufacturing Facility